Data center service quality survey, 35.2% of users are not satisfied

Data center operation and maintenance management is a potential huge market, for the operation and maintenance of this kind of hard work and multi-user often through outsourcing, the data center operation and maintenance management is entrusted to a professional operation and maintenance organization.

With the increasing scale and modernization of data centers, the management requirements of data center IT infrastructure and U-bit assets are also increasing. To be able to make better decisions in real time, data center managers need accurate, timely information and standardized processes:

1. Rising usability expectations;

2. Cloud computing/virtualization;

3. Availability of resources;

4. Infrastructure and U-position asset management;

5, service cost control;

6, the dynamic change of power;

7. Server integration;

8. EOP/SOP/MOP;

9. Measurement indicators and reports;

10. Regulatory requirements;

11. Uncertainty of capacity or density;

12, PUE/WUE/PLF/CLF;

13. Service availability.

In the face of these more refined management requirements, professional operation and maintenance organizations began to appear inadequate, a survey report from an authoritative agency shows that owners and users are not satisfied with data center operation and maintenance services accounted for 35.2%. The contents of the survey and the dissatisfaction rate of users are as follows:

1. Service: 25% of users believe that service quality is inconsistent with SLA;

2, price: 24% of users believe that there is price fraud;

3, resources: 22% of users can not expand resources on demand;

4, security: 19% of users believe that asset security is threatened;

5, reliability: 10% of users suffered unexpected downtime.

The report also shows that the operation and maintenance management of data center U-bit assets has always been a pain point for users to find satisfactory solutions, but in recent years, thanks to the continuous breakthrough and innovation of U-level positioning technology represented by MC-RFID technology, more and more users have begun to accept this new technology solution and successfully deployed in all kinds of data centers. It enables users to achieve a big breakthrough in the operation and maintenance management of U-bit assets, saving the labor cost of operation and maintenance, and improving the efficiency of operation and maintenance.